| Location | Time Zone | Languages | Operating Hours |
| New York | GMT-5 | English | 24/5 |
| London | GMT+1 | English | 24/5 |
| Dubai | GMT+4 | English, Arabic | 24/5 |
| Singapore | GMT+8 | English, Chinese | 24/5 |
| Hong Kong | GMT+8 | English, Chinese | 24/5 |
The platform provides multiple contact methods for different types of inquiries. Phone support operates through dedicated regional numbers with specialized departments for account management, technical support, and partnership inquiries. Email communication channels segment requests based on department specialization, ensuring targeted response handling.
Each email department focuses on specific client needs with dedicated response protocols. The account management team ([email protected]) handles account-related inquiries and onboarding processes. Technical support ([email protected]) addresses platform functionality and trading issues. Marketing communications ([email protected]) manage promotional and partnership matters.
| Department | Standard Response | Priority Response |
| Account Management | 2-4 hours | Under 1 hour |
| Technical Support | 1-2 hours | Under 30 minutes |
| Marketing | 4-6 hours | 2-3 hours |
The live chat interface operates through an AI-assisted routing system connecting clients to appropriate departments. Support agents undergo specialized training in platform functionality, market analysis, and technical troubleshooting. Chat transcripts remain available for future reference through the client portal.
Physical office locations provide local support and regulatory compliance across jurisdictions. The Seychelles office (Room B11, Providence Complex, Mahe) serves as the primary FSA-regulated entity. The Mauritius location (The Cyberati Lounge, Silicon Avenue, Ebene) handles FSC-regulated operations. The Vanuatu office (Govant Building, Port Vila) maintains FSC licensing requirements.
| Platform | Followers | Response Time | Update Frequency |
| 165,000 | 1-3 hours | Daily | |
| 6,000 | 2-4 hours | Weekly | |
| 6,500 | 1-2 hours | 3-4 times weekly | |
| 1,600 | Under 1 hour | Daily |
Partnership inquiries follow specialized communication protocols through dedicated channels. The Introducing Broker program, serving 25,000+ partners, maintains direct communication lines with account managers. CPA affiliate program participants access specialized support through the partner portal.
| Support Tier | Focus Area | Resolution Time | Escalation Path |
| Tier 1 | Basic Platform Issues | 10-30 minutes | Tier 2 |
| Tier 2 | Trading Execution | 30-60 minutes | Tier 3 |
| Tier 3 | Complex Technical | 1-4 hours | Development Team |
The client portal integrates support features through a centralized dashboard. Ticket submission systems track inquiry status through unique reference numbers. Document upload functionality facilitates verification processes and account updates.
Emergency support activates during market volatility or technical incidents. Dedicated emergency lines bypass standard queuing systems for immediate assistance. Crisis management teams coordinate responses across regional offices during significant events.
Account verification requires government-issued ID, proof of residence dated within 3 months, and completed verification forms submitted through authorized channels.
Support teams operate in rotating shifts across time zones, ensuring 24/5 coverage for trading assistance, with emergency protocols active during market-moving events.
Account verification requires government-issued ID, proof of residence dated within 3 months, and completed verification forms submitted through authorized channels.
Disclaimer: Forex trading can involve the risk of loss beyond your initial deposit. It is not suitable for all investors and you should make sure you understand the risks involved, seeking independent advice if necessary.
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